Shipping & Delivery
It takes between 3-4 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is that due to the nature of our business we place an order with the brand only after the sale is closed and after that it takes between 2 to 3 weeks for the suppliers merchandize to reach our warehouse. Post this we do a quality check on the merchandize and then ship as per your order and destination. Zohraa ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. From the time your order is dispatched from our Order Processing Centre, it takes 2- 7 working days to reach you.
Delivery in India:
Zohraa delivers to most locations within India. For logistical reasons, we are unable to deliver to few places.
Zohraa dispatches all parcels using a courier chosen according to your order or the type of products sold on zohraa.com to offer you a fast and reliable delivery service. With this service, your parcel is delivered within 2 – 7 working days of being dispatched. You can track your delivery via the My Account / My orders page.
For deliveries within India charges will be a flat rate of Rs. 100 for order below Rs. 1000. For orders above Rs. 1000, there will be no delivery charges.
Any additional charges such as octroi will be borne by the customer.
Cash on delivery charges:
Cash on delivery option is available only in India and for amounts less than Rs 10,000 If the chosen mode of payment is cash on delivery, there is another charge of Rs. 50 as convenience charges for order below Rs. 1000. However, there is no charge for orders above Rs. 1000. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.
It takes between 3-4 weeks to deliver your order from the date you make a purchase on our site. Zohraa’s timelines differ from traditional e-tailers as we authorize the brands to send us only what our members have ordered at the end of each event. Therefore it takes 2 to 3 weeks after the end of each sale to receive the supplier’s merchandise in our Order Processing Center. Then we prepare your order and ship it to you via our courier. It usually takes us 2-3 days to prepare your package for shipping. From the time your order is dispatched from our Order Processing Center, it takes 2 – 7 working days to reach you.
Your Express order will be shipped within 24hrs from the purchase. Depending upon your location you will receive your order within 2-7 business days. In case of a prepaid order placed between Monday to Friday, your order will be processed and shipped within 24hrs and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day.
In case, you have placed a Cash-on-Delivery order between Monday to Friday, your order will be processed and shipped within 24hrs after we verify your order and all orders placed on Saturday or Sunday will be shipped on the following Monday or the next working day after verification.
In the My Account / My orders section, you can view:
» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order is delivered
» To keep you updated on the status of your order we will send you a note to let you know your when your order has shipped.
If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues)
The shipping charges only covers courier charges. Any other charges as per the law of the land (your country) will be borned by the customer. These includes custom duties and/or VAT or any other charges levied by your country. We hope you undershtand that Zohraa can't predict whether any of these charges will be applicable or not and hence Zohraa won't be liable for these charges. If in any circumstances, you fail to pay the above charges and don't accept the shipment, Zohraa won't be liable for any refund.
Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Zohraa promises to do its best to find the causes and resolve the problem in a timely manner.
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Zohraa.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer. Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to firstname.lastname@example.org
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”. If on opening your parcel you notice that items are damaged or missing, please inform us via an email on email@example.com within 24 hours of receipt of your order.
» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.